FAQS

What is counseling & therapy?

Essentially, counseling & therapy is a commitment of time, energy & resources. This is an investment in yourself &/or your relationship(s).

Most importantly, this is a space where you can be seen and heard in a vulnerable yet safe conversation to explore, heal and create.

How does it feel to be in therapy?

The therapy process will look & feel different for everyone and depends on your unique needs. You will be cared for respectfully, with presence and dignity. You will be seen and heard.

How often should I go to counseling sessions?

Most come to counseling once or twice a week depending on what is needed at the time. Clients experiencing crisis greatly benefit from coming in two times per week then going weekly, once things feel more stable. Some clients will opt for 50-minute sessions while others find 80 minutes is a better fit. I also hold 110 minutes for sensory immersion experiences to help recover from complex PTSD.

Why do you want to work with Highly Sensitive People?

During grad school, an influential professor encouraged me to research Dr. Elaine Aaron & Highly Sensitive People. In understanding my own sensitivities, the world began to take a different shape.

I believe all people are sensitive and complex organisms. Any person may find that exploring their lived experiences through this lens will build on compassion and connection.

The trait of sensitivity has been documented in animal species and gives a rich perspective on people whose nervous system is designed to detect and process large amounts of sensory information. These individuals often feel overstimulated, exhausted and misunderstood.

I am an HSP certified and informed therapist.
Visit hsperson.com for more.

What is TRE®?

TRE® is a neurogenic (of the brain) practice that gently heats and relaxes the body. Deep vibrations release muscular patterns of tension and contraction caused by ongoing stress, anxiety, and trauma.

TRE® consists of 7 gentle stretching and heat building exercises to allow natural shaking that releases stored emotional energy. The body gently restores and balances these vital energies so the organism can heal, digest and repair itself.

TRE® results vary each session. Healing goes from subtle and becomes noticeable in the physical, mental and emotional realms. The practice evolves and integrates into your life to support overall well-being.

Sessions may include ecstatic movement, vocal toning, essential oils, grounding and reflection techniques based on what we observe and what the body calls for.

TRE® is recognized as one of the world’s leading trauma recovery and regular wellness modalities.

Learn more by searching for Dr. David Berceli and traumaprevention.com or by contacting me directly.

Where are you located?

Just 10 minutes from downtown Austin, Texas.

West Oaks Office Park
950 Westbank Dr. Suite 104
ATX 78746

I also offer remote sessions via a secure portal and will travel to offer classes, workshops and TRE® to groups.

Do you take insurance?

No. I am an out of network provider. I choose this for a couple of reasons, one of which is to protect you. I also strive to support your wellness choices as being your personal choices and not to be made by your insurance provider’s opinion for how our work should look.

I do provide documentation to submit to providers for reimbursement.

Payment is asked for in full at the time of service. Even though that the charge you see is per session hour, this also covers professional development, ongoing education, and office administration time.

50 minutes 120

75 minutes 150

110 minutes 180

See the list of questions below to ask your healthcare provider so you may go forward with being reimbursed.

What do I ask my insurance company about reimbursement?

If you would like to explore the possibility of reimbursement for out-of-network coverage, please review your policy carefully & call your provider to ask the following questions

  1. Is my mental health plan an HMO or a PPO?
  2. If it is a PPO, what are my benefits for an “out-of-network” provider?
  3. Do I have a deductible (the deductible may be different for “in-network” and “out-of-network” benefits)?
  4. Has my deductible been satisfied? –If you have called a “behavioral health” or “mental health” number on your card, he/she may tell you that you must phone the main insurance company number to obtain this information.
  5. Does this “deductible year” run from Jan.—Dec.? If not, where am I in the cycle?
  6. What will be my co-pay?
  7. How many visits am I allowed per calendar year?
  8. Is pre-authorization required before I see a therapist? If so, ask your customer service representative for this phone number, as you will need this to pursue authorization.
  9. Is there a “pre-existing” clause?
  10. What diagnoses qualify for reimbursement?
  11. What types of licenses are accepted (i.e., Licensed Professional Counselor, Licensed Marriage & Family Therapist, etc.)

**Andrea is a Licensed Marriage & Family Therapist

All insurance reimbursements are the responsibility of each client

Reporting a complaint

Texas State Board of Examiners of Professional Counselors Complaint Process

An individual who wishes to file a complaint against a Licensed Professional Counselor may write to

Complaints Management and Investigative Section
P.O. Box 141369
Austin, Texas 78714-1369
OR
Call 1-800-942-5540 to request the appropriate form or obtain more information.
This number is for complaints only